Community guidance

Community guidance provides support and guidance for our partner communities and the individual users within them. It also oversees 2i2c’s ongoing connection points with these communities via our service.

Still learning

We are still learning about how Community Guidance fits in with 2i2c’s operations and strategy. See this blog post for some context.

• Scope and responsibilities
  • Content creation and training
  • Community management with partner communities
• Structure and roles
  • Roles
    • Product and Community Lead
      • Rationale
      • Qualities and experience
      • Responsibilities and Expectations
      • Salary rationale
      • Appendix: Inspiration for the role
• Workflow
• Using FreshDesk
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