Scope and responsibilities#
Key goals#
Sustainability: Establish, support and renew partnerships so that 2i2c has the financial resources to advance on its mission.
Community Success: Deliver value to all communities in a consistent, repeatable, scalable way so that partners see the return on their ongoing investment and collaboration with 2i2c.
Major areas of responsibility#
Partnerships defines strategy for the following areas and aligns it with the overall strategy of 2i2c.
Sustainability#
Establish, support and renew partnerships so that 2i2c has the financial resources to advance on its mission.
Marketing: Describe 2i2c’s value proposition externally and attract new leads.
Sales: Generate new and renew agreements and service contracts.
Grants: Identify and apply for grant opportunities that align with 2i2c’s service strategy
Invoicing and cost recovery: Ensure 2i2c recovers the cost that it is due via contracts.
Pricing and contract strategy: Set pricing and agreement terms for partners so that paid services meet our growth goals.
Market research and competitive analysis: Understand 2i2c’s value proposition and business model relative to other services and products.
Business aspects of joint ventures: Understand the financial and strategic impact of partnerships with other services and products (e.g. with cloud vendors, cloud resellers, publishers, technology companies).
Community Success#
Deliver value to all communities in a consistent, repeatable, scalable way so that partners see the return on their ongoing investment and collaboration with 2i2c.
Onboarding: Set expectations and provide guidance for new communities that are using our service.
Training: Help communities understand how to use our products and services to achieve value.
Community satisfaction: Understand the ongoing satisfaction that communities have with the service and identify ways to improve their experience.
Account management: Establish and sustain relationships with partner organizations to ensure they are successful.
Grant management: Ensure that the goals and deliverables of our grants are understood and met.
Support: React to community questions and requests for help and direct them to the appropriate team for resolution.
Measures and definition of success#
Sustainability#
Ratio of monthly recurring costs to monthly recurring revenue.
Community success#
Not yet defined. Potential indicators below…
hub usage patterns over time
time-to-milestones in the leads-to-partner lifecycle.