Key Performance Indicators#
We use Key Performance Indicators to measure and track our progress and impact as an organization.[1] Each area of 2i2c defines its own KPIs, you can find a reference for each below.
Sub-area KPIs#
Our KPIs dashboard#
We have an informal dashboard to make it easier to track certain KPIs. It is a convenience and not a source of truth, so may not always be up to date if our KPI metrics change.
Find the KPIs dashboard at 2i2c.org/kpis.
Here are links to the major sections of that site:
KPI goals and principles#
Our KPIs have the following goals:
Signal our impact as an organization
Signal our efficiency as an organization
Be measurable either quantitatively or qualitatively
Be useful for internal stakeholders to guide our strategy and actions
Be useful for external stakeholders to help them assess our success
As a general rule, the strategic objectives that we set should have an explicit influence on our KPIs.
KPIs do not have the following goals:
Assess individual performance
We currently follow these principles in defining our KPIs:
Be measurable at our current capacity. We should not require extra team members or services in order to measure our KPIs.
Start with the basics. We should not get too-complex in our KPIs because we are new to this and still learning how to use them. We should define three or four at most.
Should be automatable. We should be able to automatically generate our KPIs given data we have about our communities. This is because we have limited capacity to measure and track right now.
How are KPIs used#
We use our KPIs in two ways:
When defining our strategy and objectives, they should be tied to an expected impact on our KPIs.
In quarterly reports to external stakeholders we should occasionally highlight our KPIs to provide updates about our progress.