Business Development# External documentation sources See External documentation and their owners. Business Development Overview Where work lives Slack channels Sales playbook Service agreements Business development strategy Value proposition Pricing Pricing strategy Guiding principles Pricing structure Membership Pass-through cloud costs Usage costs Projects What we are missing Key Performance Indicators for BD Overview of Revenue KPIs Contracted Monthly Recurring Revenue (CMRR) Forecast Monthly Recurring Revenue (FMRR) Overview of Pipeline Conversion and Velocity KPIs Example: Lead Generation Experiments Example: Improving Renewal Prospect Conversion Rate based on engagement Roles in Business Development Business Development Lead (BD Lead) Areas of responsibility Sales 1 Areas of responsibility Customer Relationship Management (CRM) Send e-mails via HubSpot How to log into the HubSpot admin account Fallback: username, password, and 2FA Meetings in Business Development Sales Sync (BizDev: Sales Sync) Why Cadence Attendees (and the rationale for their attendance) Horizon Scanning (P&S: Horizon Scanning) Why Cadence Attendees (and rationale for their attendance) Process related alignment Using FreshDesk Add a footer to all replies Average Handling Time Track Hub Usage with Grafana Overview Prerequisites Create a Grafana service account and generate a token Configure Grafana Token access Python packages Javascript Import packages and define functions Execute the main program Pre-process and visualize the results Unique users in the last 24 hours Community Check-in Process What information is available to prepare for a community check-in?