Senior Product Manager, Open Science Enablement#
Primarily responsible for the Services roadmap, leading the ideation, design and delivery of community-facing services aimed at enabling the creation of knowledge through Open Science.
Service design, ideation and delivery to ensure 2i2c’s roster of non-technical contributions to the community are made scalable through systematic practices and systems of community engagement.
Hands-on product management of our Services roadmap, prioritizing the delivery of the most valuable services for 2i2c and its communities.
Hands-on technical expertise to help resolve community support and contribute to the delivery of new services.
Key responsibilities#
Researching, identifying and designing new scalable services to:
Enable success in Open Science for the communities we serve
Increase 2i2c’s value and revenue stream opportunities
Fostering and maintaining close relationships with current and prospective communities to help identify pain points, needs, and new service opportunities
Maintaining the Services roadmap, scheduling the implementation of new services 2i2c can offer to its communities
Working in close collaboration with the Head of Product and Services to maintain a combined Platform and Services roadmap
Informing the Product Team on upcoming community support needs from the support desk
Contributing planning, scheduling and technical expertise to the resolution of community support issues, helping to ensure community success blockers are quickly resolved.
Helping Business Development develop and maintain community outreach strategies for the purposes of grants and contracts.
Maintaining a list of key community contacts to ensure tight feedback loops in collaborative activities such as needs gathering, testing and feedback
Close collaboration and support of the Product Manager, Platform and Services role to enable them to perform their primary community-facing functions.