Sales 1

Sales 1#

TL;DR; Sells 2i2c’s menu of offerings and builds strategic relationships to drive sustainable revenue growth.

AREAS OF RESPONSIBILITY#

Sell 2i2c’s Offerings and Strengthen the Sales System

  • Drive Strategic Customer Relationships: Collaborate closely with the Business Development - Lead (BDL) to shape opportunities, advance deals, and close sales with strategically - important customers.

  • Meet or Exceed Sales Targets: Consistently achieve assigned sales goals to support 2i2c’s - financial sustainability and growth.

  • Execute and Improve Sales Tactics:

    • Define and implement marketing, pre-sales, and sales activities required to move prospects - to signed agreements.

    • Maintain accurate records of interactions, prospects, and deals in the CRM to ensure - team-wide pipeline visibility.

    • Manage and track key sales documentation, including quotes, proposals, agreements, reports, - and renewals.

    • Capture onboarding and support insights to proactively prepare for contract renewals.

  • Continuously Improve Sales Processes and Tools:

    • Provide feedback to improve sales workflows, internal tools (e.g., CRM, Airtable), and goal-setting practices to increase efficiency and effectiveness.

Maintain and Strengthen Customer Relationships

  • Ensure Customer Satisfaction: Regularly connect with current customers to monitor satisfaction, identify emerging needs, and reinforce 2i2c’s value.

  • Track Ongoing Customer Engagements: Maintain up-to-date records of customer interactions, feedback, and status in the CRM to support proactive relationship management and renewal planning.

  • Prioritize Relationship Management Strategically: Allocate time and attention to customers based on their strategic value, renewal potential, and alignment with business development goals, collaborating with the BDL to guide prioritization.

Represent Customer Perspectives internally

  • Influence 2i2c’s Product and Services Roadmap:

    • Partner with the Product & Services (P&S) team to align offerings with market needs and customer feedback.

    • Act as the “voice of the customer,” sharing insights and emerging needs to inform service development and positioning.

  • Contribute to 2i2c’s Brand and Market Strategy:

    • Provide market-based insights to the BDL that help refine 2i2c’s brand positioning and messaging.

    • Share observations on customer value realization and network effects to guide strategic growth initiatives.

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