Communication channels#
External communication#
We use these channels for communicating with external stakeholders like Community Representatives:
support@2i2c.org is our point-of-contact for all support-related external communication.
The 2i2c FreshDesk account is where we track all support requests and communication.
the “Get Support” page provides guidance that communities may follow to get support.
FreshDesk#
We use FreshDesk to manage all of our hub support questions and change requests. It is at the following URL:
Any emails sent to support@2i2c.org will be routed to this FreshDesk account, and all team members should have access to it.
Canned responses allow us to pre-populate common responses for many kinds of support.
Internal communication#
We have a few channels for communicating around support requests:
Our FreshDesk account allows for internal team communication via the Add Note button. This can be useful for sharing quick internal updates.
The Eng & Prod board that collects support-related issues identified via metadata
type==support.(deprecated) Issues with the support label were where we tracked support requests related to Change Requests and Guidance Requests.